The challenges of today have really presented a sink-or-swim playing field for most businesses, causing many to pivot pretty heavily – especially within industries in which crowds are common. The restaurant and bar industry has made a major pivot toward a contactless delivery and carry out business model in order to maintain profitability. Some restaurants have seen and will see more success than their competitors because of how well they’ve been able to maintain customer satisfaction. So here are some tips to improve the food pickup experience at your restaurant.(more…)
A strong sense of teamwork among your employees is crucial to successful operations, longevity, and seamless new employee onboarding. It’s equally important to recognize employee contributions and provide the necessary time for cross functional team bonding to avoid communication silos. Failing to deliver on these items can be detrimental to employee team building and morale.(more…)
Sustainability continues to be a major topic of discussion in most industries. According to Pew Research, two-thirds of adults in the U.S. think we should be doing more to care for the environment and eliminate waste. The restaurant industry has struggled with this harsh reality for decades. In fact, restaurants are some of the largest contributors to food waste due to FDA regulations against reusing of food items.
America’s service industry is experiencing harassment at a higher rate than workers in other industries. According to Eater, ‘More than 170,000 claims were filed with the US Equal Employment Opportunity Commission (EEOC) between 1995 and 2016. Of those, 83% came from women. Just over 10,000 claims were filed by employees of full-service restaurants. An additional 1,000 came from those who work in other types of eating establishments, including bars or limited-service restaurants; around 800 claims came from agricultural workers.’ Below we discuss 5 tips for harassment prevention in the service industry.
Interested in learning more on this topic? Read, ‘Sexual Harassment in the Workplace.’(more…)
Have you ever slipped, tripped or fallen at work? Perhaps you have watched a television show where a slip, trip and fall was the punch line for a joke. Slips, trips and falls are no joke however, and rank among the most frequent types of accidents, second only to motor-vehicle accidents as a cause of death. According to the Bureau of Labor Statistics, “26% of the 8982,730 nonfatal work injuries resulting in days away from work in 2017 were related to slips, trips, and falls. With 44% of Society Insurance claims are related to slips and falls (general liability and workers compensation), businesses can’t afford to not take additional precautions when it comes to cleaning up spills in the workplace.(more…)
In Quarter 1 of 2020 the United States employment rate was 71.4% according to data provided by the Organization for Economic Co-operation and Development (OECD) and the unemployment rate was 4.4% as reported by the Bureau of Labor and Statistics (BLS). However, given the pandemic, unemployment was at an all-time high of 14.7% ending the month of April 2020. As companies across the United States reopen, business owners may be scrambling to call back workers or may be uncertain how many employees they can afford to have while revenue is down.(more…)
It’s hard to understate how difficult it is to own your own small business, unless you’ve been there before. Your theoretical tool belt has to be fully stocked with a myriad of personal skills including, but not limited to, finance, economics, product/service offerings and more. There are some preparatory measures to take that can help improve your small business success.
Read, ‘8 Tips: How to Advertise Your Restaurant Business’ for marketing tips and tricks every restaurant should know.(more…)
Leadership isn’t just about making decisions, it’s about learning what works, what doesn’t, and the ability to pivot quickly when necessary. A successful leader also knows when to take a step back to evaluate the situation. As an aspiring manager, begin assessing your strengths and weaknesses. What is your leadership style and how do you plan to grow professionally?
Read, “Learning How to Delegate” for more information on how to become a successful leader.(more…)
These days, reviews mean everything. Both new and established restaurants heavily rely on them for new customers. But does your restaurant have the time to respond to each and every review on Google, Yelp, FourSquare, OpenTable, Zomato, Trip Advisor, etc? In a 2018 survey from BrightLocal, “86% of consumers read online reviews for local businesses” and “89% of consumers read the businesses’ response to reviews.” Restaurants can no longer ignore online restaurant reputation management; it can mean the difference between a fully booked dining room or complete dissolution of the business.(more…)