These days, reviews mean everything. Both new and established restaurants heavily rely on them for new customers. But does your restaurant have the time to respond to each and every review on Google, Yelp, FourSquare, OpenTable, Zomato, Trip Advisor, etc? In a 2018 survey from BrightLocal, “86% of consumers read online reviews for local businesses” and “89% of consumers read the businesses’ response to reviews.” Restaurants can no longer ignore online restaurant reputation management; it can mean the difference between a fully booked dining room or complete dissolution of the business.(more…)
Whether you’re a manager or an employee, year-end reviews can be nerve wracking. As the employee, we know that our manager is about to go over our performance and development from the past 365 days, including the good and the bad.
Most likely, managers will also help you develop an “action plan” for your next year to work towards achieving your goals. This is helpful, but it will not determine how your next year will go. Do you know what will? Let’s talk about it… (more…)