The landscape of human resources is changing rapidly. With the explosion of social media and sites like Glassdoor, people can comment on their experiences with your recruitment and employment process. Try to think of candidates that you interview as customers: if they had a negative experience, would they likely do business with you? Would they reapply? Their opinion will matter. Throughout the whole recruitment process, from the initial phone screen to the interview stage, recruiters should inform candidates of what they should expect next in the recruitment process. Now, it’s time to inform the candidate that they did not get the job. What do you do?