Tag Archives: customer service

How Can Restaurants Manage and Improve Their Reputation?

These days, reviews mean everything. Both new and established restaurants heavily rely on them for new customers. But does your restaurant have the time to respond to each and every review on Google, Yelp, FourSquare, OpenTable, Zomato, Trip Advisor, etc? In a 2018 survey from BrightLocal, “86% of consumers read online reviews for local businesses” and “89% of consumers read the businesses’ response to reviews.” Restaurants can no longer ignore online restaurant reputation management; it can mean the difference between a fully booked dining room or complete dissolution of the business.

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The Power of a Phone Call

If a face can launch a thousand ships and a picture is worth a thousand words, can a phone call save a thousand dollars?

A workers compensation adjuster will likely tell you: YES.

In today’s world of smart phones and computers, we communicate dozens of times a day. Some of the most common methods of communication are email, text, Skype, FaceTime or Snapchat. With so many options to choose from, why would an employer want to actually have a person-to-person phone call with an injured worker? (more…)

The Technology Trend in Insurance

At a recent retirement celebration, there was interesting discussion of how things have changed in insurance over the years. It really is incredible! Even if you just look at just the last 5 years, the technological changes at Society are significant.

This is a definite trend in the insurance industry, though in its naturally conservative nature it may not be quite as apparent as in other industries. (more…)