When you own or manage a bar, you work every day to make sure every service goes smoothly and without issue. However, each patron who enters your establishment brings different ideas, interpersonal skill sets, prejudices, and emotions with them—add alcohol to the situation and your business is at an increased risk of an incident. Eventually conflict can happen.
It is up to the bar staff and management to use different skill sets to prevent, minimize or mitigate any conflict that might arise. Strong conflict resolution skills make all the difference and can help guide service back on track – and successfully defusing a situation is more mental skill than muscle.(more…)