When you own or manage a bar, you work every day to make sure every service goes smoothly and without issue. However, each patron who enters your establishment brings different ideas, interpersonal skill sets, prejudices, and emotions with them—add alcohol to the situation and your business is at an increased risk of an incident. Eventually conflict can happen.
It is up to the bar staff and management to use different skill sets to prevent, minimize or mitigate any conflict that might arise. Strong conflict resolution skills make all the difference and can help guide service back on track – and successfully defusing a situation is more mental skill than muscle.(more…)
To keep your equipment – and your business – operational, the following five points are often the most critical routine maintenance requirements in the kitchen. The best practices listed below are the requirements of Society Insurance and are based on our company’s loss history and expertise in the restaurant markets that we serve. These best practices closely reflect the National Fire Protection Association (NFPA) standards and may be more or less stringent than the NFPA standards. (more…)
“It sounded like a freight train.”
This is a common description from those who have experienced one of nature’s most violent phenomena: a tornado. Advances in research and technology have improved identification and measurement of critical elements of super cell storm systems, which makes predicting and identifying the development of a tornado far more effective. However, once the prediction is made or an actual tornado is identified, the responsibility falls on every individual to be prepared to respond appropriately for his or her own safety and well-being.