When a family walks in and sits down to enjoy an amazing meal at your restaurant they don’t get to see all of the behind-the-scenes action taking place that makes it all possible. With all of that action comes risks that must be properly controlled to keep the service on track for success.(more…)
When you own or manage a bar, you work every day to make sure every service goes smoothly and without issue. However, each patron who enters your establishment brings different ideas, interpersonal skill sets, prejudices, and emotions with them—add alcohol to the situation and your business is at an increased risk of an incident. Eventually conflict can happen.
It is up to the bar staff and management to use different skill sets to prevent, minimize or mitigate any conflict that might arise. Strong conflict resolution skills make all the difference and can help guide service back on track – and successfully defusing a situation is more mental skill than muscle.(more…)
Your cooking equipment is probably the most important thing inside your restaurant. One unexpected failure could ruin a busy dinner service. Even worse, a kitchen fire could put you out of service for days, or even weeks.
To keep your equipment – and your business – operational, the following five points are often the most critical routine maintenance requirements in the kitchen. The best practices listed below are the requirements of Society Insurance and are based on our company’s loss history and expertise in the restaurant markets that we serve. These best practices closely reflect the National Fire Protection Association (NFPA) standards and may be more or less stringent than the NFPA standards. (more…)
“It sounded like a freight train.”
This is a common description from those who have experienced one of nature’s most violent phenomena: a tornado. Advances in research and technology have improved identification and measurement of critical elements of super cell storm systems, which makes predicting and identifying the development of a tornado far more effective. However, once the prediction is made or an actual tornado is identified, the responsibility falls on every individual to be prepared to respond appropriately for his or her own safety and well-being.
Most spills that occur in restaurants are not large and do not require a massive response, however, a spill of any kind can lead to a slip and fall injury if it is not handled appropriately. Spill clean-up is something to discuss with your staff before a spill ever occurs and a standard spill clean-up plan should be a part of routine staff training. A spill clean-up plan helps ensure that your staff knows exactly how to handle a spill, which will result in consistent responses to any spill. A quick and orderly response to a spill in your restaurant will not only control the situation, but will show your guests just how professional your staff is. (more…)
One of the most significant areas of loss in the restaurant environment is slips and falls. The commercial kitchen environment presents special challenges and requires special care to provide a safe working surface. The methods used to clean the kitchen floor are very important, but many times sufficient consideration is not given to the chemicals used in the cleaning process. Properly controlling the grease on kitchen floors is critical for maintaining a safe kitchen, but also keeps it from being tracked into public areas where customers could be impacted. (more…)