People don’t go out to eat just to eat. Read that sentence again. And again. Of course they come to your restaurant for great food, but they are also looking for a great dining experience. Your customers come to celebrate, connect with friends, do business, escape. Whatever the reason, their overall experience can depend on their server. Your server. (more…)
Being able to leave your work at work is one thing when you physically leave the office and travel back home. Working remotely adds challenges as the lines between work and home can become blurred. Knowing that there is no right or wrong way to do this, there are a few things you can try to get you on the right path. It’s important to find the way that works for you! (more…)
Once you have settled into a new workspace, it’s only natural to want to personalize it and make it your own. Use these starting points to create a personalized workspace that also doubles as one that will inspire you to be productive and successful. (more…)
Being a leader comes with many responsibilities. One of these responsibilities is setting smart and effective objectives. What does this really mean?
First, it’s important to point out that objectives are different than goals. Goals are what you want to achieve; objectives help you work towards achieving those goals. To begin, take a look at the overall strategy and objectives for your organization and your team. The targeted objectives you develop should support those larger strategies and objectives in order for them to be effective.
Here are a few steps you can take to create your own objectives that will lead your team and company to success. (more…)
I recently started reading a book called How Great Women Lead, co-authored by Bonnie St. John and Darcy Deane. The book is a mother-daughter trip around the world interviewing extraordinary women in leadership positions about their lives and how their experiences have shaped their leadership style in the professional world. It is an extremely interesting and inspirational read (I mostly like the life stories and the lessons they learned).
I’ve found that you can learn so much about yourself in reading about other people’s experiences – how your own life’s experiences may be relatable or entirely different but the moral is still the same. While Bonnie and Darcy have narrow focuses (happiness and leadership, respectively) I find the process of being a leader subject to all the ups and downs in our life journey.
Here are some questions to ask as we go through our life journey: (more…)
Having multiple generations in the workforce at once is nothing new. One generation retires and another enters right behind them. Even though companies have always dealt with this, the differences seem to be increasing relating to values, communication, and work habits. With rapid technological advances, these differences appear more prominent between the baby boomers through the millennials. So how should companies handle all of the differences between these generations? (more…)
Starting a new job gives you the chance to start fresh with the organization you are joining. It’s important to build a good reputation during your first weeks of work. Follow these tips to make a good first impression on your new coworkers. (more…)
This is my 25th year in the insurance business. Most of those years have been spent in the sales and marketing department for an insurance carrier. I have seen many producers come and go whose focus is on chasing a sale. Chasing a sale is good, but the issue is that they sometimes become lost and discouraged. I have seen countless new agents spend more time trying to place a high-risk brokered account than working on honing their craft. Eventually their confidence is shattered and the sale is given to a person with more experience.
I truly believe the most successful insurance agents are experts within a sector of our economy. Successful agencies are experts at something — hospitality, construction, manufacturing, and the list continues.
Would you go to a family doctor for heart surgery? No, you would go to a heart doctor. Every industry specializes in today’s world. Heart doctors make more money than a family doctor. Why? They are experts within their craft. When it comes to insurance, it’s no different. If you put in the time to be a niche insurance expert, you can expect five things to happen: (more…)
Starting a new job can be nerve-wracking for anyone, whether it’s your first job or your twentieth job. You will be stepping outside of your comfort zone and entering a new world, and that can be really intimidating.
The first thing you can do to help ease the process of entering a new position is to be positive. You’re opening a new, exciting chapter to your life, full of opportunities and new beginnings. Express your excitement for being given this opportunity to begin this new position and let your coworkers know that you are a joy to be around. (more…)
Many industries in the U.S. are full of family businesses, and the insurance agency arena is no exception. With that come the joys and challenges of families working together. I’ve had the pleasure of experiencing that both as “the new kid” working with my father, and now as “the old guy” with two of my sons in the office.
As a quick aside, as I focus on the family nature of our business, I don’t want to discount or exclude the importance of the rest of our staff. We have been blessed with some outstanding employees who don’t share our last name but have been key to our success. For that, I am also forever thankful.
The Joys… (more…)